Privacy policy

1 Information gathering

We collect information when you register on our site, when you log in to your account, make a purchase, enter a contest, and/or when you log out. Information collected includes your name, e-mail address, telephone number, and/or credit card information (in the case of a direct purchase on our site).

In addition for statistical purposes to better understand the uses and uses of our site, we automatically receive and record information from your computer and browser, such as the page you request. In order to respect your privacy we use Matomo / Piwik and anonymised statistics, however you can choose not to send statistics at the bottom of this page.

2. Use of information

Any information we collect from you may be used for :

Personalise your experience and meet your individual needs
Provide personalised advertising content
Improving our website
Improve customer service and your care needs
Contact you by e-mail
Administering a competition, promotion or survey

3. Confidentiality in e-commerce

We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than as necessary to fulfill a request and/or transaction, such as to ship an order.

4. Disclosure to third parties

We do not sell, trade or otherwise transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.

We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law.

Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.

5. Protection of information

We implement a variety of security measures to keep your personal information safe. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.

Do we use cookies?

Yes, our cookies improve access to our site and identify repeat visitors. In addition, our cookies improve the user experience by tracking and targeting user interests. However, this use of cookies is in no way linked to any personally identifiable information on our site.

Configuring your cookie preferences
You can accept or refuse cookies at any time

a. Cookies exempt from consent

In accordance with the recommendations of the Commission Nationale de l'Informatique et des Libertés (CNIL), certain cookies do not require your prior consent insofar as they are strictly necessary for the operation of the website or their sole purpose is to enable or facilitate communication by electronic means. These cookies include session identifiers, authentication cookies, load balancing session cookies and cookies used to personalise your interface. These cookies are fully subject to this policy.

b. Cookies requiring your prior consent

This requirement applies to cookies issued by third parties and described as "persistent" in that they remain on your terminal until they are deleted or expire.
As such cookies are issued by third parties, their use and storage are subject to their own confidentiality policies, a link to which is provided below. This family of cookies includes audience measurement cookies (in particular PIWIK), advertising cookies (which we do not use) and social network sharing cookies (in particular from Facebook, YouTube, Twitter and LinkedIn).
Audience measurement cookies compile statistics on visitor numbers and the use of various elements of the website (such as the content/pages you have visited). This data helps to improve the ergonomics of the website. An audience measurement tool is used on this website:
o PIWIK, whose privacy policy is available (in English only) at the following link: https://piwik.org/privacy-policy/
Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies enable you to easily share some of the content published on the site, in particular via a sharing application "button" depending on the social network concerned. Four types of social network sharing cookies are present on the site:
o Facebook, whose cookies policy can be consulted by clicking on the following link: https://fr-fr.facebook.com/policies/cookies/
o LinkedIn, whose cookies policy can be found by clicking on the following link: https://www.linkedin.com/legal/cookie-policy?_l=fr_FR
o Twitter, where you will find the options for controlling or restricting the use of cookies, as well as the policy on the use of cookies: https://support.twitter.com/articles/20170518#
o YouTube, where you can find the help you need to delete cookies from the Google Chrome browser by clicking on the following link: https://support.google.com/youtube/answer/32050?hl=fr and also the full cookie policy at the following link: https://www.google.fr/intl/fr/policies/technologies/cookies/

c. There are various tools available to you for setting cookie parameters

Most Internet browsers are configured by default to allow cookies to be deposited. Your browser gives you the opportunity to modify these standard settings so that all cookies are systematically rejected, or so that only some cookies are accepted or rejected, depending on the sender.
WARNING: We draw your attention to the fact that refusing to accept cookies on your terminal may nevertheless alter your user experience and your access to certain services or functions on this website. Where applicable, we decline all responsibility for the consequences of any deterioration in your browsing conditions resulting from your choice to refuse, delete or block the cookies necessary for the operation of the site. These consequences shall not constitute damage and you shall not be entitled to claim any compensation as a result.
Your browser also allows you to delete existing cookies from your terminal or to inform you when new cookies are likely to be placed on your terminal. These settings have no effect on your browsing experience, but you will lose all the benefits provided by the cookie.
Please see below for the various tools available to you for configuring the cookies placed on your terminal.

d. Setting your browser parameters

Each Internet browser has its own cookie management settings. To find out how to modify your cookie preferences, you will find below the links to the help you need to access your browser's menu for this purpose:
Chrome : https://support.google.com/chrome/answer/95647?hl=fr
Firefox : https://support.mozilla.org/fr/kb/autoriser-bloquer-cookies-preferences-sites?redirectlocale=fr&redirectslug=activer-desactiver-cookies
Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Opera : http://help.opera.com/Windows/10.20/fr/cookies.html

For more information about cookie management tools, visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

6. Unsubscribe

We use the e-mail address you provide to send you information and updates, or information relating to your order, occasional news, general or important information. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email.

7. Consent

By using our site, you agree to our privacy policy.

List of tools used :
Matomo (statistical analysis)
Joomla and any components/plugins (details on request)
Wordpress and any plugins (details on request)
Prestashop and any modules (details on request)
service providers with access to data processing :
- VivaWeb - Web communications agency - www.vivaweb.fr - 27 ch. des grèses - 81100 CASTRES
- SAS Solution Park - 44 rue Montméjean 33100 BORDEAUX
If you need to request access to or delete your data:
Please send an e-mail to rgpd@vivaweb.fr by enclosing proof of your identity, the elements and information that you wish to consult or delete and that are necessary to identify you (IP address, etc.).